Please do not use your vehicles SD Card to complete the software update.
To complete the update, when the TomTom logo appears on the screen, please :
1/ stop the engine
2/ Leave the vehicle and lock the doors (for electric vehicles : the charging cable must be unplugged), until the R-LINK screen turns off.
→ this last step can last up to 40 min.
When you next start your vehicle, the update will be completed and the system will be operational.
Please check the number.
Where can I find my VIN number?
The access to and use of the Renault EASY CONNECT site requires RENAULT to collect certain data, in particular personal data, which may allow the direct or indirect identification of a natural person within the meaning of applicable French and French legislation. Personal data are processed by RENAULT, in its capacity as data controller, in accordance with these regulations. The identification number of your vehicle (VIN), personal data concerning the vehicle, is essential to enable the User to download this update and for statistical purposes related to the download. RENAULT shall take appropriate physical, technical and organisational measures to ensure the security and confidentiality of personal data, in particular to protect them against loss, accidental destruction, alteration and unauthorized access. The personal data may be disclosed for the purpose mentioned above to the legal persons of the RENAULT Group, and its service providers, to the extent necessary for the performance of the tasks entrusted to them. In accordance with the regulations in force, the User has a right of access to the data concerning him as well as the right to ask to be corrected, to update or to suppress, the inaccurate, incomplete or outdated data and 'To oppose, subject to proof of a legitimate reason, that the data concerning him be processed. This opposition may, however, cause RENAULT to be unable to provide the service subscribed. To exercise any of these rights, you may contact us by email at email@example.com.
Monday, Tuesday, Wednesday, Thursday, Friday from 9:00 to 17:30 (including LiveChat)
Before you call, help us by having the multimedia software version installed in your vehicle, available. This can be found on the settings screen within your vehicle.
*Standard network rates apply from mobile or landline phones.