Check if your vehicle needs an update and, if it does, follow a few steps to benefit from the latest functionalities available for your connected system.
Please check the number. It must begin with VF and include 17 digits without any letters "i" nor "o".
Where can I find my VIN number?
The access to and use of the Renault EASY CONNECT site requires RENAULT to collect certain data, in particular personal data, which may allow the direct or indirect identification of a natural person within the meaning of applicable French and French legislation. Personal data are processed by RENAULT, in its capacity as data controller, in accordance with these regulations. The identification number of your vehicle (VIN), personal data concerning the vehicle, is essential to enable the User to download this update and for statistical purposes related to the download. RENAULT shall take appropriate physical, technical and organisational measures to ensure the security and confidentiality of personal data, in particular to protect them against loss, accidental destruction, alteration and unauthorized access. The personal data may be disclosed for the purpose mentioned above to the legal persons of the RENAULT Group, and its service providers, to the extent necessary for the performance of the tasks entrusted to them. In accordance with the regulations in force, the User has a right of access to the data concerning him as well as the right to ask to be corrected, to update or to suppress, the inaccurate, incomplete or outdated data and 'To oppose, subject to proof of a legitimate reason, that the data concerning him be processed. This opposition may, however, cause RENAULT to be unable to provide the service subscribed. To exercise any of these rights, you may contact us by email at email@example.com.
Monday, Tuesday, Wednesday, Thursday, Friday from 9:00 to 17:30
Before you call, help us by having the multimedia software version installed in your vehicle, available. This can be found on the settings screen within your vehicle.
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